Summary of Changes

We updated these Terms to:

• Add terms covering purchases made through the new Mootsh Boutique, including ordering, payment, shipping, product availability, and promotions.
• Clarify that Boutique purchases and Membership photo orders are separate transactions, with separate checkout, processing, shipping, and applicable benefits.
• Explain that Boutique Products are generally final sale, while preserving remedies for products that arrive damaged or contain a printing or manufacturing error caused by Mootsh. These rules do not apply to Membership photo orders, Membership fees, print credits, or Gift Memberships.
• Clarify certain Membership and Gift Membership billing and credit rules, including the timing of deactivation following an unresolved payment failure and the 60-day period for using remaining credits.
• Update the arbitration provision to use the AAA Consumer Arbitration Rules, generally provide for remote arbitration, and explain the 30-day opt-out process.

The launch of the Boutique does not change the pricing or core benefits of your existing Mootsh Membership. Please review the complete updated Terms below.

Welcome to Mootsh. These Terms of Use and Sale (the “Terms”) govern your access to and use of our websites, accounts, Mootsh Memberships, Gift Memberships delivered by e-gift card, photo-printing services, the Boutique, applications, subscription billing, and related offerings (collectively, the “Services”). “Boutique” means the section of the Services through which Mootsh may offer tangible physical goods for separate purchase. “Boutique Products” means the tangible physical goods offered for separate purchase through the Boutique, including Mootsh Boxes, Mootsh Sleeves, frames, accessories, and any other tangible physical goods we may introduce there. Boutique Products do not include Mootsh Memberships, Gift Memberships, membership or subscription fees, print credits, services, digital products, or photo prints supplied through a Membership. A Boutique Product may include a photo print when the applicable product description expressly identifies the print as part of a personalized Boutique Product. Such a print is part of the Boutique Product and is not a photo-print order placed through a Mootsh Membership. Photo prints produced using Membership credits, or ordered as extra prints through the Membership service, are part of the Membership service and are not sold through the Boutique. Boutique Product-specific descriptions and terms shown at checkout or on a Boutique product page form part of these Terms.

These Terms are a binding contract between you and Mootsh, Inc. (“Mootsh,” “we,” “us,” or “our”). The Boutique is a section of the Services and is not a separate legal entity. Mootsh, Inc. is the seller of Boutique Products unless a different legal seller is expressly identified at checkout.

“Mootsh Membership” means our photo-printing membership and its associated benefits. A standard paid Mootsh Membership is provided through a monthly, automatically renewing subscription (the “Monthly Membership”). A prepaid Gift Membership is provided for the fixed duration purchased and does not automatically renew.

By accessing or using the Services, starting or renewing a Monthly Membership, purchasing a Gift Membership, or placing a Boutique order, you agree to these Terms. Our Privacy Policy describes how we handle personal information and is provided for your review. Membership pricing information, Boutique product-page disclosures, checkout disclosures, and any other terms made available during the sales process are “Additional Terms.” If Additional Terms conflict with these Terms, the Additional Terms control only for the specific Boutique Product or Service to which they relate.

If you have questions, comments, or concerns regarding these Terms or the Services, contact us at info@mootsh.com.

Please read these Terms carefully. They include information about automatic renewals, charges, shipping, returns, limitations of liability, a class-action waiver, and resolution of disputes by arbitration instead of in court.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 18, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. Will These Terms Ever Change?

We are constantly trying to improve our Services and Boutique Products, so these Terms may need to change along with them. We may change these Terms from time to time. If we do, we will post the updated Terms on mootsh.com and may also notify you by email or another reasonable method. Changes will apply prospectively from the effective date stated in the updated Terms, except where applicable law permits otherwise.

If you do not agree with updated Terms, you may stop using the Services and, where applicable, cancel your Monthly Membership. Your continued use of the Services after updated Terms become effective means you accept the changes. No other amendment is effective unless it is in writing and signed by both you and us.

2. Privacy

Mootsh takes your privacy seriously. Our Privacy Policy explains how we collect, use, disclose, and protect personal information, including photographs processed through the Services. The current Privacy Policy is available at https://mootsh.com/privacy-policy

3. Children and Eligibility

The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13 or allow them to register. If you believe a child under 13 has provided personal information to us, contact info@mootsh.com.

If you are between 13 and 17, you may use the Services only if your parent or legal guardian has reviewed and agreed to these Terms on your behalf. To make a purchase or purchase a paid Monthly Membership for yourself, you must be at least the age of majority in your jurisdiction, or your parent or guardian must make the purchase for you.

4. Basics of Using Mootsh

Mootsh is an online platform through which you can purchase a Mootsh Membership provided through a monthly, automatically renewing subscription, upload photographs for printing through a Mootsh Membership or for inclusion in a personalized Boutique Product, purchase a fixed-duration Gift Membership delivered to its recipient by e-gift card, and, when available, buy Boutique Products through the Boutique.

When you create an account, you must provide accurate, complete, and current information and keep your login credentials secure. You may not impersonate another person or transfer your account without our prior written permission. You are responsible for activity associated with your account.

You may use the Services and Boutique Products only for lawful, personal, non-commercial purposes unless we expressly agree otherwise. You may not use the Services if applicable law prohibits you from doing so.

5. Mootsh Membership and Subscription Billing

5.1 Print Credits

●   Upon each successful paid renewal, you will receive ten (10) print credits, as described in the applicable Membership pricing information.

●   One print credit covers the printing of one photo at no additional printing cost.

●   Print credits are valid for twelve (12) months from the date they are issued, provided that your paid subscription remains active. Any credits not used within this twelve-month period will expire and cannot be refunded or converted into cash.

●   If you cancel your subscription, your remaining credits will instead be subject to the sixty (60)-day grace period and resubscription rules described below. If your Monthly Membership is deactivated following an unresolved payment failure, any remaining credits will expire upon deactivation. Skipping a month in accordance with these Terms does not make your subscription inactive.

●   Special Note: Credits issued before October 16, 2025, will remain valid until October 16, 2026, provided that your paid subscription remains active. The cancellation, payment-failure, and account-deactivation rules described in these Terms also apply to these credits.

5.2 Monthly Reminders and Photo Upload

We may send monthly reminders prompting you to upload photos. You may upload 10 or more photos by using current credits, rolled-over credits, or purchasing extra prints. If you upload no photos during a month, credits roll over while they remain within their 12-month validity period.

5.3 Skipping a Month

●   You may skip a month. During a skipped month, you are not charged the Monthly Membership subscription fee and receive no new credits. You may still access your account and use existing credits or pay for extra prints.

●   You may not skip two consecutive months; at least one paid renewal cycle must occur between skipped months.

●   Existing print credits remain subject to their expiration period during skipped months.

5.4 Extra Prints

If you order more prints than your available credits cover, you will be charged the applicable per-print overage price shown in the applicable Membership pricing information or at checkout.

5.5 Payment, Failed Renewals, and Account Hold

●   Monthly Membership subscription fees are charged to the payment method on file.

●   If your credit card is initially declined, we will retry charging it for 10 days.

●   If payment remains unsuccessful after the retry period, we may place your Monthly Membership on hold and notify you how to reactivate it.

●   If the overdue amount remains unpaid when the next scheduled billing date following the failed renewal arrives, we may deactivate your Monthly Membership. Any remaining credits will expire upon deactivation.

●   If you contact us before your Monthly Membership is deactivated to cancel it, any remaining credits will remain available for sixty (60) days following the end of your final paid billing cycle. This period is calculated from the end of that billing cycle, not from the date you request or complete the cancellation, and is not restarted or extended by cancellation. If you restart a Monthly Membership during that period, carried-over credits remain valid for two months from the new Membership start date.

5.6 Automatic Renewal and Cancellation

Your Monthly Membership subscription automatically renews at the end of each billing cycle unless you skip or cancel in accordance with these Terms. You may cancel your Monthly Membership through account settings or by emailing info@mootsh.com. Cancellation takes effect at the end of the current paid cycle. We do not provide prorated refunds for a partial cycle, except as required by law. Remaining credits are governed by the grace-period and restart rules above.

6. Photo Uploads and Print Quality

This Section applies both to photographs submitted through a Mootsh Membership and to photographs submitted for inclusion in a personalized Boutique Product.

Photographs must meet the technical requirements shown in the applicable upload flow. Unsupported formats or files that do not meet the applicable minimum requirements may be rejected.

We do not manually inspect or correct every image. We may apply limited automated adjustments to exposure or sharpness, but we do not guarantee correction of low resolution, blur, cropping, underexposure, or other source-image problems. Color and framing may vary slightly because of differences among screens, printers, papers, and materials.

You are responsible for reviewing your files and submitting images suitable for printing. We do not owe refunds or reprints for quality problems inherent in a user-submitted image. This does not affect remedies for printing errors caused by us or rights that cannot be waived under applicable law.

7. Messaging

If you provide a mobile number and opt in, you consent to receive recurring automated, non-marketing text messages from Mootsh relating to the Services, your Membership, your account, or your orders. These messages may include, for example, upload reminders, account notices, and order and shipping updates. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Carriers are not liable for delayed or undelivered messages. Mobile numbers and SMS opt-in data are not shared with third parties or affiliates for their own marketing purposes. See our Privacy Policy for details.

8. Allowed and Prohibited Uses

You represent, warrant, and agree that you will not provide, upload, transmit, or contribute anything to the Services that infringes intellectual property, privacy, publicity, or other rights; violates law; is fraudulent, threatening, harassing, defamatory, obscene, exploitative, or otherwise unlawful; compromises any account or network; attempts to obtain passwords or personal information; distributes malicious code or spam; interferes with the Services; scrapes or crawls the Services except as permitted by law; or reverse engineers any software or technical component of the Services except where such restriction is prohibited by law. Violations may result in suspension or termination.

9. Your Content and Third-Party Services

You are responsible for photographs, files, reviews, comments, gift messages, and other content you submit (“User Content”). You represent that you have all rights and permissions needed for us to receive, reproduce, process, print, transmit, and deliver User Content as requested by you.

You retain ownership of your User Content. You grant Mootsh and its service providers a limited, non-exclusive license to host, copy, process, reproduce, modify solely for technical purposes, and transmit User Content only as reasonably necessary to provide, secure, support, and improve the Services, comply with law, and enforce these Terms. This license ends when the relevant purpose is complete, subject to reasonable backup, retention, and legal-compliance periods described in our Privacy Policy.

We may remove User Content where reasonably necessary to comply with law or these Terms. The Services may link to third-party sites or services. Mootsh is not responsible for their content or practices, and disputes with third parties are between you and the relevant third party.

10. Changes to the Services

We may modify, suspend, or discontinue parts of the Services, introduce features, or impose reasonable limits. Changes affecting an active paid Mootsh Membership or accepted Boutique Product order remain subject to these Terms, any applicable Additional Terms, and applicable law.

11. Boutique Orders and Boutique Product Purchases

11.1 Orders and Acceptance

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean we have accepted the order. We accept an order when we dispatch the Boutique Product or otherwise expressly confirm acceptance. We may reject or cancel an order before acceptance because of inventory limits, suspected fraud, pricing or description errors, shipping restrictions, or other legitimate reasons. If we cancel an order after charging you, we will refund the amount charged for the cancelled item.

11.2 Boutique Product Availability and Purchase Limits

Boutique Products may be available only online, in limited quantities, or in limited colors, sizes, materials, or configurations. We may limit quantities per person, household, account, payment method, or address, including to prevent resale. Boutique Product availability is not guaranteed until acceptance.

11.3 Boutique Product Descriptions, Contents, and Variations

We try to describe and display Boutique Products accurately. Screen settings, photography, materials, and manufacturing processes may cause reasonable differences in color, texture, dimensions, finish, or appearance. Approximate capacities and dimensions are estimates. The applicable Boutique product page and checkout identify what is included with each Boutique Product and control over general descriptions in these Terms.

The Personalized Mootsh Frame includes a frame, a mat, and a photo print produced from the image submitted for that order, as further described on the applicable product page. Photographs, prints, Memberships, or accessories shown with other Boutique Products for styling or illustration are not included unless the applicable product description expressly states otherwise.

11.4 Prices, Taxes, and Payment

Prices, discounts, shipping charges, and availability may change before purchase. The price charged is the price shown at checkout when you place the order, subject to correction of obvious errors. Applicable sales taxes, if any, will be calculated at checkout and included in the order total. You authorize us and our payment processors to charge the payment method you provide for that total.

11.5 Separate Ordering and Shipping

Orders for Boutique Products, including personalized Boutique Products that contain a photo print, and orders for photo prints through a Mootsh Membership must be placed separately and are processed and shipped separately. Unless we expressly state otherwise at the time of purchase, shipping benefits, discounts, or promotions applicable to one type of order do not apply to the other.

11.6 Billing and Delivery Information

You must provide accurate, complete, and current billing, contact, and delivery information. If you send a Boutique Product to a gift recipient, you are responsible for the recipient’s address and for ensuring that any gift message and recipient information you provide are lawful and appropriate.

11.7 Promotions, Preorders, and Bundles

Promotions, discount codes, bundles, preorders, waitlists, and limited releases may be subject to Additional Terms shown with the offer. Unless stated otherwise, promotions cannot be combined, are not redeemable for cash, and may be modified or ended prospectively. If a preorder has a materially delayed estimated shipment date, we will provide the notice and cancellation options required by law.

12. Shipping and Delivery

We ship Boutique Products and photo prints supplied through a Mootsh Membership only to eligible addresses within the United States and its territories. We do not accept orders requiring delivery outside those territories. Available carriers, rates, delivery options, and estimated processing and shipment times are shown in the applicable order flow. Delivery dates are estimates unless we expressly guarantee a specific date.

If we cannot ship within the promised time—or within the period required by law when no time is promised—we will provide any delay notice, cancellation option, or refund required by applicable law. Carrier delays and events outside our reasonable control may affect delivery after dispatch.

You are responsible for providing a complete and accurate address. Contact info@mootsh.com promptly if you notice an error. We will try to help before dispatch but cannot guarantee that an address can be changed after an order is placed.

Title to and risk of loss for a Boutique Product pass to you when the Boutique Product is delivered to the address supplied at checkout, except where applicable law provides otherwise. Shipment of photo prints supplied through a Membership remains part of the Membership service and does not make those prints Boutique Products.

13. Returns and Refunds for Boutique Products

Monthly Membership cancellation and print-credit rules are stated in Section 5. This Section applies only to Boutique Products purchased through the Boutique, including personalized Boutique Products. It does not apply to a Mootsh Membership, a Gift Membership, membership or subscription fees, print credits, digital products, or prints supplied through a Mootsh Membership.

Print-quality issues inherent in a customer-submitted image are governed by Section 6 and do not constitute damage to a Boutique Product. This does not affect any remedy available for a printing or manufacturing error caused by us.

Boutique Products are final sale and are not eligible for returns, exchanges, or refunds. If a Boutique Product arrives damaged or contains a printing or manufacturing error caused by us, email info@mootsh.com promptly and include photographs of the Boutique Product and its packaging. Please retain the Boutique Product and packaging while we review the claim. If the claim is approved, we will provide an appropriate remedy, which may include a replacement or refund.

Nothing in this Section limits rights or remedies that cannot be waived under applicable law.

14. Stopping Use; Suspension and Termination

You may stop using the Services at any time and may cancel a Monthly Membership as described in Section 5. We may suspend or terminate access or an account for a material breach, fraud, unlawful use, nonpayment, security risk, or where reasonably necessary to protect the Services or others. Where practicable, we will provide notice and an opportunity to cure.

Termination may result in deletion of User Content after applicable retention periods, so keep your own backups. Provisions that by their nature should survive—including payment obligations, intellectual-property provisions, warranty disclaimers, liability limitations, indemnities, and dispute terms—will survive.

15. Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT A BOUTIQUE PRODUCT OR PRINTED-IMAGE RESULT WILL MEET SUBJECTIVE EXPECTATIONS.

BOUTIQUE PRODUCT-SPECIFIC WARRANTIES, IF ANY, WILL BE DISCLOSED ON THE BOUTIQUE PRODUCT PAGE OR WITH THE BOUTIQUE PRODUCT. NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MOOTSH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY; OR MATTERS BEYOND OUR REASONABLE CONTROL.

EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICES OR BOUTIQUE PRODUCTS WILL NOT EXCEED THE GREATER OF USD $100 OR THE TOTAL AMOUNT YOU PAID TO MOOTSH DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain warranty exclusions or damage limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Mootsh and its affiliates, officers, directors, employees, and agents from third-party claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the Services, your material breach of these Terms, or your infringement or violation of another person’s rights. This obligation does not require you to indemnify a party for its own negligence, willful misconduct, or violation of law.

18. Dispute Resolution and Arbitration

Please read this section carefully. It requires you to arbitrate disputes and limits the way you can seek relief from Mootsh.

18.1 Agreement to Arbitrate

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, a Mootsh Membership, a Gift Membership, a Boutique Product, or your relationship with Mootsh will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

The arbitration will be conducted by one neutral arbitrator. Unless the parties agree otherwise, the arbitration will be conducted remotely by video conference, telephone, or written submissions. If the arbitrator determines that an in-person hearing is necessary, it will take place at a location reasonably convenient for you.

18.2 Arbitration Fees

Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. You will not be required to pay more than the consumer filing fee specified by those Rules, and Mootsh will pay the remaining AAA administrative fees and arbitrator compensation.

Each party will be responsible for its own attorneys’ fees and expenses unless applicable law, the AAA Consumer Arbitration Rules, or the arbitrator’s award provides otherwise. Mootsh will not seek to recover its attorneys’ fees or arbitration expenses from you unless the arbitrator determines that your claim was frivolous or brought for an improper purpose.

18.3 Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property rights.

18.4 Waiver of Jury Trial and Class Proceedings

YOU AND MOOTSH WAIVE THE RIGHT TO A TRIAL BY JURY. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, COLLECTIVE, OR CONSOLIDATED PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate the claims of more than one person or preside over any class, representative, collective, or consolidated proceeding.

18.5 Right to Opt Out

You may opt out of this arbitration agreement by sending written notice by email to info@mootsh.com within thirty (30) days after you first accept or become subject to this version of these Terms. Your notice must include your full name, the email address associated with your Mootsh account, and a clear statement that you wish to opt out of the arbitration agreement. Opting out of arbitration will not affect any other provision of these Terms.

18.6 Severability Venue and Survival

If a dispute is not subject to arbitration because you validly opted out or because a court determines that arbitration cannot be enforced, the dispute will be brought exclusively in the state or federal courts located in Los Angeles County, California, except where applicable law requires otherwise. You and Mootsh consent to the personal jurisdiction of those courts.

If the class-action waiver in Section 18.4 is found unenforceable as to a particular claim or request for relief, then the agreement to arbitrate will not apply to that claim or request for relief. The remainder of this Section will continue to apply to all other claims.

This Section survives the termination of these Terms and your relationship with Mootsh.

19. Electronic Communications

By using the Services, you consent to receive transaction-related electronic communications from Mootsh, including notices by email, account message, or website posting. You agree that electronic notices satisfy legal requirements that communications be in writing, to the extent permitted by law. Marketing communications remain subject to your choices and applicable law.

20. California Consumer Notice

Under California Civil Code Section 1789.3, California residents may contact Mootsh at info@mootsh.com regarding pricing, complaints, or questions. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

21. Miscellaneous

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law applies or applicable consumer law requires otherwise.

Our failure to exercise or enforce a right is not a waiver. If any provision of these Terms is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

These Terms and any incorporated Additional Terms constitute the complete agreement between you and Mootsh regarding the Services and supersede prior agreements concerning the same subject.

There are no third-party beneficiaries to these Terms.

22. Gift Memberships Delivered by E-Gift Card

Mootsh offers one gift product: a prepaid photo-printing membership for a stated duration, such as 3, 6, or 12 months (a “Gift Membership”). The Gift Membership is delivered electronically as an e-gift card containing the redemption instructions or code. The e-gift card is the delivery and redemption method for the Gift Membership and may be used only to activate the Gift Membership purchased. It cannot be used to purchase Boutique Products.

22.1 Purchase, Delivery, and Redemption

The purchaser selects the Gift Membership duration and designates the recipient and delivery date. We deliver the corresponding e-gift card electronically to that recipient. The purchaser is responsible for providing accurate recipient contact information. When the recipient follows the redemption instructions or enters the code, the Gift Membership activates and the recipient becomes a gift member. The e-gift card and Gift Membership cannot be redeemed for cash except as required by law.

22.2 No Expiration Before Redemption

An unredeemed Gift Membership e-gift card does not expire and is not subject to dormancy or service fees. Once redeemed, the Gift Membership remains active for the purchased duration. The Gift Membership term ends automatically at the end of that period and does not automatically renew.

22.3 Gift Membership Credits

While a gift membership is active, the recipient receives ten (10) print credits per month. Unused credits roll over month-to-month during the active gift term and may be used at any time while the gift is active. For clarity, gift member credits do not follow the twelve (12)-month validity rule described in Section 5; instead, they remain available through the end of the gift term.

If any print credits remain when the gift term ends, the recipient will receive a sixty (60)-day complimentary access period to use those credits. The sixty-day period begins the calendar day after the gift term ends. After the sixty (60)-day period expires, the complimentary access associated with the Gift Membership will end and any unused Gift Membership credits will permanently expire. Credits have no cash value and are not refundable or redeemable for cash to the fullest extent permitted by law.

22.4 Restrictions and Shipping

A gift recipient cannot pause or cancel a fixed-duration Gift Membership before its scheduled end. Gift Memberships are available only to recipients with an eligible U.S. shipping address. Extra prints and shipping are charged under the same pricing and shipping rules that apply to other members.

22.5 Lost, Stolen, Misdirected, or Misused E-Gift Cards

Mootsh is not responsible for an e-gift card or redemption code that is lost, stolen, misdirected because the purchaser supplied incorrect information, or used without authorization, except where applicable law requires otherwise. Contact us promptly if you suspect misuse.

23. Contact Information

Questions about these Terms, Boutique Products, Boutique orders, or the Services should be sent to info@mootsh.com or mailed to Mootsh, Inc., 9854 National Boulevard, #1179, Los Angeles, CA 90034.