A Mootsh membership is a monthly photo print subscription. Each month, members receive:

• 10 print credits
• 1 shipping credit

Mootsh sends reminders to upload and print your favorite photos. Once you finalize your order, it ships within 2–5 business days in our signature packaging.

• It’s $16/month, billed monthly on your subscription anniversary date.
• It automatically renews unless you skip or cancel (see below).
• You can cancel at any time.

A Mootsh membership includes:

• 10 photo prints, a contact sheet and 1 free shipping per monthly renewal
• Monthly reminders to help you build a consistent printing routine
• Complimentary shipping within the U.S. (using your monthly shipping credit—otherwise, shipping is $5)

• On the anniversary of your subscription date each month.
• Example: If you join on August 15, you’ll be billed on the 15th of every month.
• If you joined on the last day of a month (e.g., August 31), your renewal date may shift to accommodate shorter months (e.g., September 30).

 You can skip one month at a time:

1. Log in to MY MOOTSH.
2. Select Skip Next Renewal in your Account Settings before your next billing date.
3. You will not be billed for that month, and no new credits or monthly reminders will be issued.
4. You cannot skip two consecutive months, and you can still access your account and use any accrued credits.

• Log in to MY MOOTSH, go to Account Settings, and choose Cancel Membership.
• Membership cancellation is immediate—you won’t be charged further.
• You have a 60-day grace period to use any remaining print or shipping credits. After 60 days, your account deactivates. (The countdown starts from the day of your last billing period) 
• If you resubscribe within 7 days after your account is deactivated, your remaining credits roll seamlessly into your new account.
• Credits left in your account 8 days after deactivation are nonrefundable and can’t be retrieved.

• Membership cancellation is immediate—you won’t be charged further.
• You have a 60-day grace period to use any remaining print or shipping credits. After 60 days, your account deactivates. (The countdown starts from the day of your last billing period) 
• If you resubscribe within 7 days after your account is deactivated, your remaining credits roll seamlessly into your new account.
• Credits left in your account 8 days after deactivation are nonrefundable and can’t be retrieved.

• If we can’t successfully charge your card on your monthly billing date, here’s what to expect:

  1. Initial Retry
     We’ll automatically retry your payment method over the next 5 days. You’ll receive emails notifying you to update your card information if it’s no longer valid or there are insufficient funds.
  2. Account on Hold
     If payment continues to fail after these 5 days, your account is placed on hold. You won’t receive new print or shipping credits, and you won’t be able to place new orders until the overdue payment is resolved.
  3. Deactivation After 30/31 Days
     If the payment issue remains unresolved 30–31 days after it first failed, we’ll deactivate your account. Any unused credits in your account at that point will be lost.
  4. Cancellation Option
     • If you prefer not to keep trying the payment method, you can cancel your membership before deactivation. Canceling immediately ends your renewal charges and grants you a 60-day grace period to use your accrued credits.
     • After 60 days, your account deactivates, but you retain the option to resubscribe within 7 days post-deactivation to reclaim your leftover credits. Credits are lost if they remain in a deactivated account for 8 days.

  Tip: To avoid any interruption in your service, make sure your payment information is always up-to-date in your MY MOOTSH profile. If you have any questions or need help updating your card, email us at [email protected].

Contact sheets are complimentary mini photo montages automatically generated whenever you print photos through Mootsh. Each sheet contains 10 thumbnail images and typically shows the month/year or (no date) you choose at checkout.

They are 5×7.56 inches.

• Every 10 photos in your order corresponds to one contact sheet. If you upload 20 photos, you’ll receive two sheets—and so on.
• Thumbnail images are auto-cropped into squares from the center of each photo.

• When you review your order in MY MOOTSH, you’re prompted to select a month and year or opt for a blank/no date option.
• Important: The same date/month/year (or blank) applies to all contact sheets in a single order.

• Currently, all contact sheets within the same order display the same date header. If you want each sheet to show a different date, consider placing separate orders.

• No! They’re included free with your Mootsh membership as part of your printing experience.

• Select the blank or “no date” option when prompted, and your sheets will be generated without a month/year header.

• No. They’re automatically produced for every block of 10 prints and included in your order at no charge.

Shipping to all 50 U.S. states and territories is included if you have an available shipping credit. Otherwise, it’s $5 per order.

Yes, we do.

Mootsh does not ship outside of the United States at the moment.

Most photos ship via USPS within 2 to 5 business days. Larger orders may ship via UPS. You receive an email that includes a tracking number as soon as your order is on its way.

You have the option to edit the shipping address before each order that you place on the Order Preferences screen prior to submitting your order. You can either leave your default address as is or edit it to send your order to someone else.
Note: You can only ship to addresses in the US.

Your Mootsh membership includes one order of 10 prints per month. These orders ship for free and include our custom photo sleeves, as well as our contact sheets – a dated, single sided album of thumbnail images from your order.

You can print up to 120 photo prints per order.
For the best experience, we advise that you upload up to 60 photos from your smartphone, and up to 120 photos from your desktop.

You can access MY MOOTSH from either your phone or your desktop. You can start your order, save your selections and complete your order at any time, from any device.

Step 1:  Add your photos
Click on the + sign on the welcome screen of MY MOOTSH to add your selection of photos.
We recommend that you upload a maximum of 60 photos when uploading from your phone and that you use the desktop version of Mootsh for larger orders (60–120 images).

Once uploaded, photos will automatically be sorted by the image size closest to their original ratio. 

Step 2: Edit  your order

Once your photos are uploaded, you will see your selections in a thumbnail gallery, sorted by print size (photos are automatically sized in the ratio closest to their original dimensions).
From this screen you can:

• Refine your selection: remove unwanted images using the trashcan icon in the upper left corner of the window and then tapping the photos you wish to remove. You can also add more images using the + button.
• Add multiple copies of the same image: click on the thumbnail of the image you want multiple copies of and add as many copies as desired.
• Select the size of your prints: If you wish to resize your images you can do so by clicking on the thumbnail of an image and selecting  Adjust Size to customize the crop. If you do not edit the image sizes they will automatically be printed in the size closest to their original ratio.
• Save your order for later: start your order today, and complete it when you’re ready! Click Save for Later and your uploaded photos will be waiting for you the next time you log in.

Step 3: Review Your Order

From this screen, you can:

• Edit your contact sheet date: use the drop down menu to select the month and year you wish to feature on the contact sheet (the dated thumbnail image gallery) included with your order. If you do not edit this section it will print with the date of the current month.
• Edit your border preference: choose your border preference for this order. If you don’t edit your preference here, Mootsh will automatically print your photos in the default border style set up in your Account Settings.
• Review a summary of your order: verify the total number of prints, quantities of each image and the size of the prints in your order.
• Go back to your selection: if you’re unsure about your photo selections and want to refine it, click on the Back button at the bottom of the page (not your browser’s back arrow), and you’ll be guided to the previous step. 

Step 4: Confirm your order
From this screen you can:

• • Edit your shipping address: here you can edit the shipping address for your order. When you edit the shipping address from this screen, it does not overwrite your default address and will only use the edited address for the specified order. If you don’t edit the shipping address, your order will be sent to the shipping address set up in your Account Settings.
  • Add a gift note: use this space to send a note to a gift recipient, or to summarize the month of photos for your own albums! Use up to 320 characters/8 lines to tell your story. Sorry, emojis are not supported.

• • Review your extra prints order: if you order more prints than your available print credits, we’ll direct you to a checkout page to pay for your extra prints. Click Continue to Payment to complete your order.

• • Place your order: when you’re ready, click Place Your Order, and your photos will be sent to our photo lab. Print sizes, contact sheet details, and border preferences may not be edited after placing your order.

You can upload your photos at any time.

Mootsh was designed to help members develop a monthly printing routine, and sends reminders each month to help build their printing practice. Throughout the month, we’ll reach out with reminders (up to three emails and a text message) to upload your photos if you’ve not already done so.

No. Unused credits will roll over to the following month and can be used at any time so long as your account is active.

If you want to collect past months of photos organized by the date they were taken, you are welcome to  place additional  orders. All additional  orders come with their own contact sheets dated by month and year, which you may customize prior to completing your order, making it easy to catch up on memories made before joining Mootsh! . See the section “Additional Orders” for more details.

Our customers love our vintage inspired sleeves! At this time we are unable to accommodate individual requests to personalize order packaging, but hope to offer such services in the future.

Yes! You may place as many orders in between renewals as you wish. Previously unused shipping  and print credits will remain in your account and will be applied toward orders placed throughout the month.  Additional orders are  mailed separately and come with their own dated contact sheets.

If you have 0 shipping or print credits left in your account, you’ll have to pay US$ 5.00 for handling and shipping and US$ 0.85 per print. If you have previously unused shipping and print credits that accumulated in your account, they will be applied toward additional orders placed throughout the month.

Yes! If you have previously unused shipping and print credits that accumulated in your account, they will be applied toward additional orders placed throughout the month. If you have 0 shipping or print credits left in your account, you’ll have to pay US$ 5.00 for handling and shipping and US$ 0.85 per print.

The reasons for additional orders are as unique as your memories! Our members most frequently place additional orders in order to build their photo collection and catch up on past memories or mail photos to loved ones. Additional orders are also perfect for professional photographers, and those interested in sending photos for gift occasions! Since all additional orders contain their own contact sheet and shipment preferences you can easily order photos chronologically and ship them anywhere in the United States.

Each renewal of your membership will add 10 print credits to your  MY MOOTSH  account. You can easily keep track of your current print credits from your account dashboard.

If you don’t upload photos during a given renewal period, the credits (shipping and print) you accrued that month will simply roll over to the following renewal period  and can be used at any time in the future (so long as your account remains active).
For example: your Mootsh membership renewed on January 15. At that time 1 shipping credit and ten print credits accrued in your account. The month gets busy and you forget to place your print order! Not to worry! Your shipping  and print credits will roll into your February 15 renewal period and you’ll then have 2 shipping credits and 20 print credits awaiting you when you’re ready to bring your memories home.

You are welcome to order more prints after using your account’s available print credits! Each extra print will cost US$ 0.85. You’ll be notified when your order selection includes extra prints and you’ll also be notified of the cost for these extra prints before placing your order.

Yes! Available print credits will be automatically applied to your additional orders.

No. As long as your account remains active your unused print and shipping credits will simply accumulate in your account. What is required to remain active? Keep your payment information up to date so that your monthly renewal charge can be completed!

• Your membership will be canceled immediately and you will no longer renew or be charged.
• You will have a 60 day grace period of complimentary access to use any remaining print and shipping credits.
• Your account will deactivate after the grace period.
• If you choose to resubscribe to Mootsh during the 7 days following your account deactivation your remaining credits will roll seamlessly into your new account.
• Credits remaining in your account 8 days after its deactivation are nonrefundable and cannot be retrieved.

Each renewal of your membership will add 1 shipping credit to your MY MOOTSH account. You can easily keep track of your current shipping credits from your account dashboard.

If you don’t upload photos during a given renewal period, the shipping credit you accrued that month will simply roll over to the following renewal period  and can be used at any time in the future (so long as your account remains active).
For example: your Mootsh membership renewed on January 1st. At that time 1 shipping credit and ten print credits accrued in your account. The month gets busy and you forget to place your print order! Not to worry! Your shipping and print credits will roll into your February 1st renewal period and you’ll then have 2 shipping credits and 20 print credits awaiting you when you’re ready to bring your memories home.

You are welcome to place orders regardless of your available shipping credits.  If you have previously unused shipping and print credits that accumulated in your account, they will be applied toward additional orders placed throughout the month. If you have 0 shipping or print credits left in your account, you’ll have to pay US$ 5.00  for handling and shipping and US$ 0.85 per print.

No. As long as your account remains active your unused shipping credits will simply accumulate in your account. What is required to remain active? Make sure your payment information remains up to date so that your monthly renewal charge can be completed. It’s that simple!

Mootsh can print your photos in any of these 5 print sizes:

• 4 x 6 in
• 5 x 7 in
• 5 x 5 in
• 3.38 x 6 in
• 3.75 x 5 in

Yes! You can select any of the five sizes at no additional charge.

MY MOOTSH allows you to select for each of your images one of 5 sizes. Use the cropping tool within MY MOOTSH to select the size you want and adjust the layout of your prints.

In order to print multiple sizes of a photo you must upload it twice and adjust the size of each uploaded image.

If you don’t adjust the size of your prints in MY MOOTSH, we will automatically size and print your photos in the ratio closest to their original dimensions.

At this time we do not offer the option of color-editing your photos. If you want to edit the colors, adjust the light, add filters, etc., you can do so in your preferred photo app prior to uploading your images into MY MOOTSH.

All our photos are printed on matte Fujicolor Crystal Archive Paper, an archival photographic paper designed exclusively to produce high-quality color prints

To ensure the best quality for your printed memories, we require a minimum photo size of 100 kilobytes (kB). This size allows for a clear and detailed print on photographic paper. If your photo is smaller than 100kB, it might not meet our quality standards for printing.

Yes, for an optimal upload experience and to maintain the efficiency of our service, we have set a maximum file size limit of 25 megabytes (MB) per photo. We recommend keeping your photo files at or below this size to ensure a smooth and quick upload process.

Yes! You have the option to edit the shipping address for each order on the “Review Your Order” screen of MY MOOTSH.

Yes, you can add a gift note to any order – whether shipping to yourself or someone else!

Yes, you can gift a Mootsh membership to someone else. See the Mootsh eGift Card section of the FAQ for more information on giving the gift of Mootsh.

Nearly all Mootsh orders ship via USPS First Class package service. Larger orders may ship via UPS. You will receive tracking information as soon as your order ships.

If you haven’t received your photos even though your tracking number shows your envelope was delivered, please contact us at [email protected], and we will be happy to assist.

You can cancel your membership from your Account Settings. To access your Account Settings, you must be logged in and click on the Profile icon on the top right corner of your screen. Select “Cancel Membership” at the bottom of the screen. You may also reach out to us via email for assistance in canceling your account.

• Your membership will be canceled immediately and you will no longer renew or be charged.
• You will have a 60 day grace period of complimentary access to use any remaining print and shipping credits.
• Your account will deactivate after the grace period.
• If you choose to resubscribe to Mootsh during the 7 days following your account deactivation your remaining credits will roll seamlessly into your new account.
• Credits remaining in your account 8 days after its deactivation are nonrefundable and cannot be retrieved.

You can review only your most recent order on the main screen of MY MOOTSH before starting a new order.

Login to MY MOOTSH  and click on Payment in your Profile.

Login to MY MOOTSH and click on Addresses in your Profile.

Login to MY MOOTSH  and click on Account Settings. You will find a field where you can edit your default border preference.

From the Sign In screen, click on “Lost Your Password?” and follow the directions to request a reset link.

If you wish to change the email address associated with your membership, or if you forgot which address you originally used you may send us an email at [email protected], and we will be happy to assist you.

A Mootsh eGift Card is a prepaid Mootsh Membership of 3, 6, or 12 months. The eGift Card, when redeemed, allows a gift recipient to become a Mootsh member for the duration of the gift. Gift members receive 1 shipping credit and 10 print credits monthly. Mootsh sends reminders each month to upload and print their favorite photos, and their prints arrive at their doorstep in our signature packaging.

At this time we offer only electronic gift cards which are sent via email.

Go to the Gifts page on our website and select the gift duration of your choice. You will then be asked to fill in the information about your gift recipient as well as the date on which you’d like the eGift Card to be sent.

Go to the Gifts page for information on the eGift Card’s durations (3, 6, and 12 months) and pricing. (Pricing includes shipping for U.S. destinations only. It does not include taxes.)

No, your gift recipient must have a shipping address in the United States.

Once you purchase a Mootsh eGift Card, you will be asked to choose the date on which the eGift Card is sent: you can choose to send immediately or on the date of your choice.

Un-redeemed Mootsh eGift Cards never expire. Once a recipient clicks the redemption link in their gift email, their membership begins and will expire at the end of the selected time period.

When you receive a Mootsh eGift Card you can redeem your Gift whenever it suits you by clicking on the Redeem Your Gift button included in the email.
Once you click on Redeem Your Gift, you will be taken through a few simple steps to create your account.

Un-redeemed Mootsh eGift Cards never expire.
Your membership begins immediately upon clicking the redemption link in your gift email and creating your account and will expire at the end of the selected time period.

No billing information is required when activating a Mootsh Gift Membership. You will only need a credit card if you place  additional orders or extra prints.

A Mootsh gift membership is a 3, 6, or 12 month photo print subscription; gift members receive 1 shipping credit and 10 print credits monthly. Mootsh sends reminders to upload and print your favorite photos, and orders ship within 2-5 business days and arrive in our signature packaging.

Yes, you can order extra prints for US$ 0.85 cents per print. The first time you place an order including extra prints, you’ll be asked for your credit card information. After that, your payment information will be stored to enable quick checkout.

Yes, you can place additional orders. Previously unused shipping and print credits will be applied toward additional orders placed throughout the month. If you have 0 shipping or print credits left, you’ll have to pay US$ 5.00 for handling and shipping + US$ 0.85 per print.The first time you place an additional order, you’ll be asked for your credit card information. After that, your payment info will be stored to enable quick checkout.

As a gift recipient, you cannot cancel your membership before its planned expiration date.

As a gift recipient, you cannot pause your membership. Nonetheless, if there is a month for which you don’t have any photos to send, your unused credits will automatically roll into the next monthly renewal period and will be available to use at any time before your gift membership expires.

When you have a gift membership, the number of months remaining in your gift is indicated on the MY MOOTSH dashboard.

• You will be notified of your gift’s expiration date at the beginning of your last renewal period.
• You will have a 60 day grace period of complimentary access after your gift’s expiration date to access and use any remaining print and shipping credits.
• Your account will deactivate after the grace period.
• If you choose to resubscribe to Mootsh during the 7 days following your account deactivation your remaining credits will roll seamlessly into your new account.
• Credits remaining in your account 8 days after its deactivation are nonrefundable and cannot be retrieved.

• You will have a 60 day grace period of complimentary access after your gift’s expiration date to access and use any remaining print and shipping credits.
• Your account will deactivate after the grace period.
• If you choose to subscribe to Mootsh during the 7 days following your account deactivation your remaining credits will roll seamlessly into your new account.
• Credits remaining in your account 8 days after its deactivation are nonrefundable and cannot be retrieved.