Mootsh membership is a monthly photo print subscription.

Each month, Mootsh reminds you to choose and upload your favorite images into My Mootsh.

You place your order(s) in just a few clicks and receive your photos at your doorstep within 10 business days (for destinations within the United States).

Your Mootsh membership grants you 10 photo credits every month (1 photo credit = 1 print).

Mootsh membership is $16/month. * It renews automatically on the 1st of every month. You can cancel at any time.

*US only/shipping is free. 

Mootsh membership is a monthly subscription that automatically renews on the 5th of every month at 12:01 a.m. (Pacific Standard Time).

If you want to pause your membership, you have the option to skip your next renewal. You can only skip one month at a time and must select Skip Next Month Renewal in your Account Settings before the 1st day of the month you want to skip. (Ex: if you want to skip May, you’ll need to select Skip Next Month Renewal between April 1 and April 30)

Note: When you skip a month, you can not upload photos during the month skipped, even if you have available credits in your account.

You can cancel your membership at any time. To cancel, go to Account Settings.

Once you cancel your membership, you will have access to My Mootsh until the end of the current month. Make sure to use all your pending credits that month. After that, you won’t be able to access your canceled account anymore and will lose any unused photo credits unless you sign-up again to the service using the same email address (in order to retrieve your past photo credits).

Once you subscribe, you will be able to access your account (My Mootsh) and upload your first order of prints for the current month.

You will also receive a welcome email that will guide you through the first steps to start your membership and upload your photos.

Yes, it’s free!

Mootsh does not ship outside of the United States at the moment.

Your photos are printed on archival photographic paper and ship via USPS within 2 to 5 business days. You receive an email that included a tracking number as soon as your order is on its way.

You have the option to edit the shipping address before each order that you place on the Review Order screen of My Mootsh. You can either leave your default address as is or edit it to send your order to someone else.

Note: You can only ship to addresses in the US.

Your membership includes one order of 10 prints per month and a dated contact sheet.

You can place further orders for a fee. Extra orders are charged a 5-dollar flat fee + 85 cents per print after available credits. Extra orders are mailed separately and come with their own dated contact sheets.

You can print from 1 to 120 photo prints per order

For the best experience, we advise that you upload up to 30 photos from your smartphone, and up to 120 photos from your desktop.

You can access My Mootsh from either your phone or your desktop.

Step 1:  Add your photos

Click on the + sign on the welcome screen of My Mootsh to add your selection of photos.

We recommend that you upload a maximum of 30 photos when uploading from your phone and that you use the desktop version of Mootsh for larger orders (30–120 images).

Step 2: Refine your selection

Once your photos have uploaded, they will show as thumbnails in a gallery, sorted by print size.

From this screen you can:

• refine your selection: remove unwanted images using the trashcan icon, add more images using the + button.
• add multiple copies of the same image: click on the thumbnail of the image you want multiple copies of and add as many copies as desired.
• select the size of your prints: click on the thumbnail of an image to see what it will look like in the default Mootsh print size; optionally click on Adjust Size to select another print size and adjust the crop.

Step 3: Review Your Order

From this last screen, you can:

• edit your shipping address: here you can edit the shipping address for your order. When you edit the shipping address from this screen, it does not overwrite your default address and will only use the edited address for the specified order. If you don’t edit the shipping address, your order will be sent to the shipping address set up in your Account Preferences.
• edit your border preference: choose your border preference for this order. If you don’t edit your preference here, Mootsh will automatically print your photos in the default border style set up in your Account Preferences.
• review a summary of your order: total number of prints, multiple copies, size of prints.
• review your extra prints order: if you order more prints than your available photo credits, you will be taken to a checkout page to pay for your extra prints.Click Continue to Payment to be taken to checkout and proceed payment.
• go back to your selection: if you’re unsure about your selection and want to refine it, click on the Back to Selection button, and it will take you back to Step 2.
• place your order: when you’re good to go, click Place Your Order, and your photos will be sent to our photo lab.

Each month, you have from the 1st day of the month until the last day of the month (midnight PST) to upload your photos.

Yes, Mootsh is all about helping you make it a pleasant habit to select your photos monthly.

We start sending reminders to you one week before the end of the month, if you haven’t placed your monthly order yet.

Three email reminders are sent within the last week of the month, and you have the option to receive a last text reminder on the last day of the month

If you want to collect past months of photos organized by the date they were taken, you can place extra orders. All extra order comes with their own contact sheets dated by month and year, which you may edit, allowing you to receive photos from past months accompanied by the date they were taken. See the section “Extra Orders” for more details.

An extra order is an order that you place in addition to the one included with your membership. Extra orders are mailed separately and come with their own dated contact sheet(s).

Yes! Your membership includes one order of 10 prints per month, but you can place further orders for a fee. Extra orders are charged a 5-dollar flat fee + 85 cents per print after available credits. Extra orders are mailed separately and come with their own dated contact sheets.

Extra orders are charged a flat fee of 5 dollars + 85 cents per print after available credits.

Yes! And after all your available credits are used, prints will cost 85 cents each.

Build your photo collection and catch up on past memories.

E.g., if you want to collect past months of photos organized by the date they were taken, you can place multiple orders, and for each, edit the date of the contact sheet. You will receive each dated batch in its own archival envelope.

 Mail photos to other people!

E.g., if you’re a photographer, you may wish to send photos to your mom, your BFF, and your clients the very same month!

Yes! You don’t need credits to place extra orders. Prints in an extra order cost 85 cents each.

An extra order comes as an independent batch with a contact sheet dated by month and year, which you may edit upon ordering. Extra orders also allow you to ship sets of photos to different addresses.

Extra prints are merely added to an existing order, and they are mailed together in one archival envelope. Prints in a single order share the same dated contact sheet(s).

Each renewal of your membership will add 10 photo credits (1 photo credit = 1 print) to My Mootsh. You can easily keep track of your current photo credits from the dashboard of My Mootsh.

If you don’t upload photos for any given month, your acquired photo credits will simply roll over to the following month.

For instance, if you had 10 photo credits in January but did not upload any photos that month, your 10 photo credits of January will roll over to February, taking your available photo credits in February to 20.

If you want to print more photos after you’ve used all available credits, you can. Each extra print will cost 85 cents. You will be notified when your order selection includes more prints than available credits. You will also be notified of the total cost of your prints before you place the order.

Yes! And after all your available credits are used, prints will cost 85 cents each.

Yes, Mootsh membership only allows your photo credits to accrue to 120. After you reach 120 photo credits, your membership will Keep auto-renewing to give you access to your account but your photo credits will be capped at 120. If you are not ready to use your photo credits and don’t want to be charged, you can skip renewals in your account settings.

When you cancel your Mootsh membership, and if you still have pending photo credits, you can still access My Mootsh until the end of the current month to redeem your prints. After that, any unused photo credits will be lost.

Mootsh can print your photos in any of these 5 prints sizes:

• 4 x 6 in
• 4 x 4 in
• 3.38 x 6 in
• 3.75 x 5 in
• 5 x 7 in

My Mootsh allows you to select for each of your images one of four sizes. Use the cropping tool within My Mootsh to select the size you want and adjust the layout of your prints.

Unless you adjust the size of your prints in My Mootsh, we will automatically sort and print your images in the closest available print size. That way, if you don’t have the time or don’t want to choose the size of your images, you can let us do it for you!

The only editing tool in My Mootsh is a cropping tool that allows you to crop your photos to one of four available sizes. If you want to edit the colors, adjust the light, add filters, etc., you can do so in your photo app prior to uploading your images into My Mootsh.

All our photos are printed on matte Fujicolor Crystal Archive Paper, an archival photographic paper designed exclusively to produce high-quality color prints.

Yes! You have the option to edit the shipping address for each order on the “Review Your Order” screen of MY MOOTSH. You can send as many orders as you wish within a month (for a fee—see the section “Extra Orders”).

E.g., if you’re a photographer, you may wish to send photos to your mom, your BFF, and your clients the very same month!

Yes, in the “Confirm” section of your order, make sure to select “Add a gift note to your order.” Then simply type your message in the dedicated box.

Yes, you can gift a Mootsh membership to someone else. See the Mootsh eGift Card section of the FAQ for more information on Mootsh eGift Cards.

If you haven’t received your photos within 10 days of your order for U.S. destinations or within 15 days for European destinations, please contact us at [email protected], and we’ll take care of you!

You can cancel your membership from your Account Settings. To access your Account Settings, you must be logged in and click on the Profile icon on the top right corner of your screen. Select “Cancel Membership” at the bottom of the screen.

Once you cancel your membership, you will still have access to My Mootsh until the end of the current month and will be able to place your final order for that month. After that, all unused credits will be lost.

Once you have placed an order, you can review your latest order on the main screen of My Mootsh.

Login to My Mootsh and click on Payment in your Profile.

Login to My Mootsh and click on Addresses in your Profile.

Login to My Mootsh and click on Account Settings. You will find a field where you can edit your default border preference.

Go to your Login Page, click on “Lost Your Password?” and follow the directions.

Send us an email at [email protected], and we’ll send you the email address you used to create your account.

A Mootsh eGift Card, when redeemed allows a gift recipient to become a Mootsh member. 10 photo prints are delivered to a gift recipient’s doorstep every month for the duration of the gift.

A Mootsh eGift Card is a prepaid Mootsh Membership of 3, 6, or 12 months. It will encourage someone you love to select and print the photos of their treasured moments regularly. We print their photos on beautiful, high-quality paper and mail them to their doorstep.

Go to the Gift page on our website and select the gift duration of your choice. You will then be asked to fill in the information about your gift recipient as well as the date at which you’d like the eGift Card to be sent.

Go to the Gift page for information on Gift Card’s durations (3, 6, and 12 months) and pricing. (Pricing includes shipping for U.S. destinations only. It does not include taxes.)

Unfortunately, your gift recipient needs to have a shipping address in the United States.

Once you purchase a Mootsh eGift Card, you will be asked to choose a date at which the eGift Card is sent. You will receive a confirmation email right after your purchase is completed.

Your gift recipient will be notified of their gift through an email that includes an eGift Card to redeem.

No, Mootsh eGift Cards never expire.

When you receive a Mootsh eGift Card for a Mootsh Membership, you can redeem your Gift whenever it suits you by clicking on the Redeem Your Gift button included in your email.

Once you click on Redeem Your Gift, you will be taken through a few simple steps to create your account.

No billing information will be required to create a Mootsh Membership account when it’s a gift.

Your membership includes one order of 10 prints per month. Every order comes with its own dated contact sheet.

Yes. Once you redeem your gift, you are asked to create your own account.

Yes, you can order extra prints for 85 cents per print. The first time you place an order with extra prints, you’ll be asked for your credit card information. After that, your payment info will be stored to enable quick checkout.

Yes, you can place extra orders for a fee of 5 dollars / order (+ 85 cents / print after available credits are used). The first time you place an extra order, you’ll be asked for your credit card information. After that, your payment info will be stored to enable quick checkout.

As a gift recipient, you cannot cancel your membership.

As a gift recipient, you cannot pause your membership. Nonetheless, if there is a month for which you don’t have any photos to send, your unused credits will automatically roll over to the next month.

When you have a gift membership, the number of months you have left of your gift is indicated on the My Mootsh dashboard.

You will be notified at the beginning of the last month of your gift that it is the last month of your gift. You have until the last calendar day of the month to use whatever photo credits you have left.

If you’d like to continue receiving prints every month, you may subscribe to a regular plan during the month following your last month of gift and carry any pending photo credits you may have to your new membership.

You will be notified at the beginning of the last month of your gift that you have until the last calendar day of the month to use any pending photo credits you may have.

Unless you create a regular membership account, you won’t have access to our upload platform at the end of your gift. Nonetheless, we do offer a 3 month grace period for you to take advantage of your remaining credits. (You’ll be provided with detailed info on how to send your images at the end of your gift)